FAQ

1. What movement do CHENXI watches use?

CHENXI watches use reliable quartz movements sourced from trusted manufacturers, ensuring precise timekeeping and long-lasting performance.

2. Are CHENXI watches water-resistant?

Yes, most CHENXI models offer water resistance up to 3ATM, suitable for everyday use like handwashing and light splashes. However, they are not designed for swimming or bathing unless specified.

3. Do CHENXI watches come with a warranty?

Yes, all CHENXI watches include a 1-year limited warranty covering movement defects. The warranty does not apply to damage caused by misuse, water exposure, or battery issues.

4. Can I change the strap of my CHENXI watch?

Absolutely. Many CHENXI watches come with interchangeable straps, available in genuine leather, stainless steel, or mesh options. You can upgrade or replace straps to suit your style.

5. Are CHENXI watches suitable for gifting?

Yes! CHENXI watches are designed to make a statement and are perfect for gifting. Most models come in elegant packaging, ideal for birthdays, anniversaries, and special occasions.

6. How do I care for my CHENXI watch?

To keep your CHENXI watch looking new:

Wipe it regularly with a soft cloth
Avoid contact with perfumes and chemicals
Keep it away from strong magnets and extreme temperatures

7. Where are CHENXI watches made?

CHENXI watches are manufactured in Mainland China, combining modern design with efficient production to offer stylish, affordable timepieces.

8. What is the return or exchange policy?

We offer a 7-day return or exchange policy for unworn CHENXI watches in original packaging. For more details, please refer to our Return Policy page.

9. Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs vary depending on your location. You will receive a tracking number once your order is shipped.

10. How can I contact customer support?

You can reach us via email, contact form, or live chat on our website. We typically respond within 24 hours on business days.